Returns & Refunds
Returns & Refunds
Returns & Refund Policy — Arlo Kidswear
We want you to be completely happy with your purchase from Arlo. If for any reason you are not satisfied, we’re here to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
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Unused, unworn, and in original condition
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Returned with all original packaging
Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
For hygiene, safety, and quality reasons, certain items may not be eligible for return. This may include items such as undergarments, personalised pieces, or any other products clearly marked as non-returnable at the time of purchase.
3. How to Start a Return
To request a return, please contact us at:
hello@arlokidswear.com
Please include your order number and the reason for your return. Once reviewed, we will provide full instructions on how to send your item back to us.
4. Return Shipping
Customers are responsible for covering return shipping costs unless the item received is faulty, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit when being returned.
5. Damaged or Incorrect Items
If you receive an item that is damaged, faulty, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue.
Once reviewed, we will arrange either a replacement or refund at no additional cost to you.
6. Refunds
Once your return has been received and inspected, we will notify you of the approval outcome.
If approved, refunds will be processed to your original payment method within 5–10 business days.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend checking with your bank or payment provider first, as processing times may vary.
If you still require assistance, please contact us and we will be happy to help.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
Arlo Kidswear
Email: hello@arlokidswear.com
End of Returns & Refund Policy